A TAKE-HOME TOOL KIT FOR DISABILITY SERVICE PROVIDERS TO CONDUCT COMPLIANT INVESTIGATIONS AND SUPPORT THE SAFE DELIVERY OF CARE
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WITH EXPERT FACILITATOR:
CHRIS COOMBS
Principal Consultant
Chris Coombs Consulting
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SYDNEY | 14-15 NOVEMBER
MELBOURNE | 21-22 NOVEMBER
BRISBANE | 3-4 DECEMBER
The workshop addresses the urgent need for NDIS-funded providers to establish robust processes that safeguard consumers and adhere to the latest legislative requirements. With increasing scrutiny from stakeholders and the media, it is imperative for providers to acquire the essential skills for conducting thorough and unbiased investigations.
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A critical component of effective investigations is defensible documentation. Participants will learn how to create and maintain documentation that not only supports the integrity of their investigations but also withstands legal and compliance scrutiny. By mastering defensible documentation practices, attendees will ensure that their records are accurate, complete, and impartial, thereby reinforcing the credibility of their investigations. This focus on documentation enhances consumer safety, ensures organisational compliance, and provides practical experience in managing both the emotional and technical complexities of workplace investigations.
JOIN YOUR TRAINER, CHRIS COOMBS AT THE MASTERING INVESTIGATIONS & DEFENSIVE DOCUMENTATION IN DISABILITY CARE WORKSHOP (DCI)
Chris Coombs is Principal Consultant at Chris Coombs Consulting. She is also an NDIS health, ISO9001 and ACIS lead auditor having completed over 500 disability audits as lead auditor and provides auditor training and oversight to new and emerging auditors
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CHRIS COOMBS
Principal Consultant Chris Coombs Consulting
LEARNING OBJECTIVES
Understand NDIS expectations and the latest legislative updates for conducting disability care investigations
Explore the key ethical considerations involved in investigations and understand
the fundamental principles guiding the investigative process
Distinguish between incidents and near misses, gaining clarity on the types and scope of investigations required for each scenario
Learn how to create a thorough investigation plan, including identifying and gathering relevant evidence, establishing timelines, and engaging necessary resources
Refine your investigative interview techniques, improve communication and observation skills to conduct effective interviews
Evaluate and assess gathered evidence, apply logical reasoning and root cause analysis, and present clear and concise findings
Write objective, factual, and structured investigation reports
Ensure fairness, impartiality, and confidentiality throughout the investigation process
WHO SHOULD ATTEND?
This masterclass is designed with the unique challenges of Disability Service providers in mind and will support those who are responsible for appropriately addressing serious complaints in disability care, implementing effective responses, and conducting thorough investigations including: 
Chris facilitated a high-energy, engaging experience with valuable frameworks, tools & resources, creating a great dynamic for fruitful discussion and with many actionable takeaways. 2 days very well spent.
Chief Executive Officer, Lifestyle Assistance and Accommodation Service
Amazing wealth of knowledge on the topic and anything quality and provided so much practical advice that can be implemented across
many areas.
Chief Operations Officer, Yellow Bridge Proprietary Limited
Chris Coombs is a very knowledgeable presenter, she presented the content well with scenarios relevant to the daily activities provided in Aged and Disability Care. The workbook provided assisted in working through the body of information provided and will be a valuable resource in going forward to implementing and improving the Risk and Quality Systems in your organisation.
Chief Executive Officer, Care Goondiwindi
