A TAKE-HOME TOOL KIT FOR DISABILITY SERVICE PROVIDERS TO CONDUCT COMPLIANT INVESTIGATIONS AND SUPPORT THE SAFE DELIVERY OF CARE
WITH EXPERT FACILITATOR:
Chris Coombs Consulting
ADELAIDE | 1-2 NOVEMBER
PERTH | 8-9 NOVEMBER
BRISBANE | 15-16 NOVEMBER
MELBOURNE | 22-23 NOVEMBER
SYDNEY | 29-30 NOVEMBER
JOIN YOUR TRAINER, CHRIS COOMBS AT THE CONDUCTING EFFECTIVE INVESTIGATIONS IN DISABILITY CARE WORKSHOP
The Conducting Effective Investigations in Disability Care Workshop addresses the urgent need for NDIS-funded providers to establish robust processes that safeguard consumers and adhere to the latest legislative requirements. With increasing scrutiny from stakeholders and the media, it is imperative for providers to acquire the essential skills for conducting thorough and unbiased investigations.
By participating in the workshop, attendees will enhance consumer safety, ensure organisational compliance, and gain practical experience in managing the emotional and technical complexities of workplace investigations.
Chris Coombs is Principal Consultant at Chris Coombs Consulting. She is also a NDIS health, ISO9001 and ACIS lead auditor having completed over 500 disability audits as lead auditor and provides auditor training and oversight to new and emerging auditors
Principal Consultant Chris Coombs Consulting
“Chris facilitated a high-energy, engaging experience with valuable frameworks, tools & resources, creating a great dynamic for fruitful discussion and with many actionable takeaways. 2 days very well spent."
- Chief Executive Officer, Lifestyle Assistance and Accommodation Service
Understand NDIS expectations and the latest legislative updates for conducting disability care investigations
Explore the key ethical considerations involved in investigations and understand the fundamental principles guiding the investigative process
Distinguish between incidents and near misses, gaining clarity on the types and scope of investigations required for each scenario
Learn how to create a thorough investigation plan, including identifying and gathering relevant evidence, establishing timelines, and engaging necessary resources
Refine your investigative interview techniques, improve communication and observation skills to conduct effective interviews
Evaluate and assess gathered evidence, apply logical reasoning and root cause analysis, and present clear and concise findings
Write objective, factual, and structured investigation reports
Ensure fairness, impartiality, and confidentiality throughout the investigation process
WHO SHOULD ATTEND?
The workshop is designed with the unique challenges of Disability Service providers in mind, to support those who are responsible for appropriately addressing serious complaints in disability care, implementing effective responses, and conducting thorough investigations.