Workshop Agenda
The following sessions will be covered over the two-day interactive workshop.
08:30am Registration and Welcome Coffee
09:00am Course Starts
10:30 - 11:00am Morning Tea
12:30 - 1:30pm Networking Lunch
3:00 - 3:30pm Afternoon Break
5:00pm Course Ends
Session 5: Report Writing and Documentation
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Structuring and formatting investigation reports
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Writing objective, factual, and unbiased reports
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Including relevant details and supporting evidence in the report
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Session 1: Introduction to Conducting
Investigations
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Review NDIS expectations and the latest legislative updates when conducting
investigations in disability care -
Exploring the key principles and ethical considerations of investigations
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Identifying the different types and scope of investigations
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Identifying an incident VS a near miss
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Session 2: Planning and Preparation for Investigations - Tools and Tactics
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Developing a comprehensive investigation plan
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Identifying and gathering relevant evidence
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Establishing a timeline and resources for the investigation process
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Setting expectations of stakeholders
Practical Activity
Drafting an investigation plan based on an example investigation scenario
Session 3: Interviewing Techniques and Skills
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Refining investigative interview techniques and personal style
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Strengthening communication and observation skills
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Handling challenging interview situations
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Session 4: Analysing Evidence and Making Findings
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Evaluating and assessing gathered evidence
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Applying logical reasoning, root cause analysis and critical thinking
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Formulating clear and concise findings
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Practical Activity:
Analysing a set of evidence and formulating findings based on the provided investigation case
Practical Activity:
Drafting an investigation report based on the provided investigation case
Session 6: Ensuring Fairness and Procedural Fairness
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Understanding the principles of procedural fairness
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Recognising the importance of impartiality and neutrality in investigations
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Addressing conflicts of interest and bias during the investigation process
Session 7: Managing Confidentiality and Privacy
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Respecting privacy and confidentiality in investigations
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Safeguarding sensitive information and personal data
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Adhering to relevant legislation and organisational policies
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Session 8: Finalising Investigations and Follow-up Actions
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Formulating recommendations and corrective actions
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Documenting lessons learned from the investigation
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Communicating findings and outcomes to stakeholder
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Evaluating the corrective actions
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Practical Activity:
Developing recommendations and follow-up
actions based on the provided investigation case