Workshop Agenda
08:30am Registration and Welcome Coffee
09:00am Course Starts
10:30 - 11:00am Morning Tea
12:30 - 1:30pm Networking Lunch
3:00 - 3:30pm Afternoon Break
5:00pm Course Ends
DAY 1
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Session 1: Introduction to Conducting Investigations 
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Review NDIS expectations and the latest legislative updates when conducting investigations in disability care 
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Exploring the key principles and ethical considerations of investigations 
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Identifying the different types and scope of investigations 
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Identifying an incident VS a near miss  
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Session 2: Planning and Preparation for Investigations – Tools and Tactics  
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Developing a comprehensive investigation plan 
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Identifying and gathering relevant evidence 
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Establishing a timeline and resources for the investigation process 
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Setting expectations of stakeholders 
Practical Activity:
Drafting an investigation plan based on an example investigation scenario 
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Session 3: Interviewing Techniques and Skills
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Refining investigative interview techniques and personal style 
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Strengthening communication and observation skills 
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Handling challenging interview situations 
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Session 4: Analysing Evidence and Making Findings 
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Evaluating and assessing gathered evidence 
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Applying logical reasoning, root cause analysis and critical thinking 
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Formulating clear and concise findings 
Practical Activity:
Analysing a set of evidence and formulating findings based on the provided investigation case 
DAY 2
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Session 5: Defensible Documentation and Report Writing
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Report Writing
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Learn how to structure and format investigation reports effectively
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Focus on writing reports that are clear, objective, and unbiased
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Ensure all relevant details and supporting evidence are included
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Defensible Documentation
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Understand the importance of accurate and comprehensive documentation in protecting against legal and compliance risks
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Identify key elements of defensible documentation, including accuracy, completeness, and timeliness
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Follow best practices for documentation, such as using standardised formats, avoiding subjective language, and securing records
Practical Activity:
Participants will draft an investigation report based on a provided case and review sample documentation to identify strengths and areas for improvement in defensibility. 
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Session 6: Ensuring Fairness and Procedural Fairness 
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Understanding the principles of procedural fairness 
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Recognising the importance of impartiality and neutrality in investigations 
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Addressing conflicts of interest and bias during the investigation process 
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Session 7: Managing Confidentiality and Privacy
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Respecting privacy and confidentiality in investigations 
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Safeguarding sensitive information and personal data 
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Adhering to relevant legislation and organisational policies 
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Session 8: Finalising Investigations and Follow-up Actions 
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Formulating recommendations and corrective actions 
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Documenting lessons learned from the investigation 
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Communicating findings and outcomes to stakeholders 
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Evaluating the corrective actions 
Practical Activity:
Developing recommendations and follow-up actions based on the provided investigation case 
