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Workshop Agenda 

The following sessions will be covered over the two-day interactive workshop.

08:30am Registration and Welcome Coffee
09:00am Course Starts
10:30 - 11:00am Morning Tea
12:30 - 1:30pm Networking Lunch
3:00 - 3:30pm Afternoon Break
5:00pm Course Ends


Session 5: Report Writing and Documentation

  • Structuring and formatting investigation reports

  • Writing objective, factual, and unbiased reports

  • Including relevant details and supporting evidence in the report

Session 1: Introduction to Conducting 


  • Review NDIS expectations and the latest legislative updates when conducting
    investigations in disability care

  • Exploring the key principles and ethical considerations of investigations

  • Identifying the different types and scope of investigations

  • Identifying an incident VS a near miss

Session 2: Planning and Preparation for Investigations - Tools and Tactics

  • Developing a comprehensive investigation plan

  • Identifying and gathering relevant evidence

  • Establishing a timeline and resources for the investigation process

  • Setting expectations of stakeholders

Practical Activity

Drafting an investigation plan based on an example investigation scenario

Session 3: Interviewing Techniques and Skills

  • Refining investigative interview techniques and personal style

  • Strengthening communication and observation skills

  • Handling challenging interview situations

Session 4: Analysing Evidence and Making Findings

  • Evaluating and assessing gathered evidence

  • Applying logical reasoning, root cause analysis and critical thinking

  • Formulating clear and concise findings

Practical Activity:
Analysing a set of evidence and formulating findings based on the provided investigation case

Practical Activity:
Drafting an investigation report based on the provided investigation case

Session 6: Ensuring Fairness and Procedural Fairness

  • Understanding the principles of procedural fairness

  •  Recognising the importance of impartiality and neutrality in investigations

  •  Addressing conflicts of interest and bias during the investigation process


Session 7: Managing Confidentiality and Privacy

  • Respecting privacy and confidentiality in investigations

  • Safeguarding sensitive information and personal data

  • Adhering to relevant legislation and organisational policies

Session 8: Finalising Investigations and Follow-up Actions

  • Formulating recommendations and corrective actions

  • Documenting lessons learned from the investigation

  • Communicating findings and outcomes to stakeholder

  • Evaluating the corrective actions

Practical Activity:
Developing recommendations and follow-up
actions based on the provided investigation case

Extended Q&A with Workshop Facilitator: Addressing participant key questions and concerns when conducting investigations.

All attendees will receive a certificate of completion following the workshop.
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